rta paratransit application cleveland ohio

Paratransit trips are usually scheduled within 20 minutes on either side of your requested time, so please be ready at the beginning of your window. Services for riders with disabilities include: If riders need more assistance than the standard RTA service offers, they may be eligible for ADA certification to travel on specially equipped Paratransit vehicles. If a notary is not available, RTA can help you notarize your application later. You and your Travel Trainer can focus on destination training, which teaches you to travel to a specific destination and back, or general training, which provides you with greater overall riding instruction. RTA - Paratransit Service Address: 1240 West Sixth Street Cleveland OH 44113-1331 View in Google Maps Phone Number 216.566.5124 Fax Number 216.781.4484 More Information. When your application is complete, an RTA employee will review it to determine the next step. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Grocery carts are not permitted. If you have questions about your right to appeal, call the RTA Customer Service Center. If the application is not completely filled out, it will be returned to you. You must provide your own Personal Care Attendant (PCA) or escort for assistance. <> After you log in, you can reset both your user name and password. ", In the event of a No-Show, Late Cancellation or improper behavior, the following steps will be taken:After the first and second infractions, customers will receive written notification of their infractions and, if called for, the prescribed penalties.After three (3) infractions, representing any combination of Late Cancellations, improper behavior and/or No-Shows that occur during a 90-day period, customers may be suspended from using Paratransit service for 30 days. Compare pay for popular roles and read about the team’s work-life balance. Suspension resulting from excessive No-Shows or Cancellations. Call the RTAnswerline, 216-621-9500. You can begin using RTA's call-ahead system to request Paratransit service 48 hours after receiving your ID card. 4. Have page 8 notarized. Find out what works well at Greater Cleveland Regional Transit Authority from the people who know best. It starts with a 10-15 minute interview. To schedule Paratransit service after you have received your ADA ID card: If your vehicle has not arrived at the end of your scheduled window of time, call the Paratransit dispatcher: For general questions about RTA service, call the RTAnswerline: This area of the webpage is simply a placeholder for the bottom shadow, Greater Cleveland Regional Transit Authority, © 2012 Greater Cleveland Regional Transit Authority. Paratransit drivers will secure all mobility devices. See reviews, photos, directions, phone numbers and more for Rta Paratransit locations in Cleveland, OH. Call 216-566-5124, 8 a.m.-4:30 p.m. Monday-Friday. Go to RTA's Main Office, 1240 West Sixth Street, in the Warehouse District. If the application is not completely filled out, it will be returned to you. RTA schedulers handle trip requests seven days a week, 8:30 a.m.- 4 p.m. Are you unable, as a result of a physical or mental impairment, to travel on public transit without the assistance of another? Feel free to call these numbers if you need assistance completing the application. Select either English or Spanish. represent, is eligible to use RTA’s Complementary Paratransit services. This document is also available for downloading on the website link above. Follow the prompts to schedule a new trip, review trips you have already made, or cancel a trip. Uncover why Greater Cleveland Regional Transit Authority is the best company for you. People who use the Greater Cleveland Regional Transit Authority's paratransit services have strong reactions. When appropriate, name buildings or landmarks. The entire test should be completed within an hour. To use the IVR: Calling to schedule a trip? 8�!-'�P� &(� =� ��U�&�VY�X%�ѿ� ���U��f9 This application must also be used for individuals who are recertifying their enrollment in the disability program. If your Paratransit vehicle fails to arrive within the 40-minute pickup window, contact the Paratransit dispatcher and you will not be assessed a No-Show. 20130718. The Greater Cleveland Regional Transit Authority announced Friday that 12 additional employees have tested positive for coronavirus, bringing the total number of employees to 78. You can request up to three round trips per call, or one trip with three stops. If needed, the "Other Questions" field on this form may also be used to request more information.". Personal Care Attendants, as defined by the ADA, travel free on all services. Mail the application to: RTA-ADA Eligibility 1240 West Sixth Street Cleveland, Ohio 44113-1331. TRAVEL TRAININGTravel Training ProgramBenefits of Travel TrainingWho is eligibleWhat does Travel Training include?Get started today! Requests for an appeal must be sent in writing to the ADA Administrative Appeals Committee at the following address: Manager, EEO & ADA ProgramsAttn: ADA Appeal RequestRTA Office of Equal Opportunity1240 West Sixth StreetCleveland, OH 44113. This frees up staff to help those who must use the telephone to schedule trips. Greater Dayton RTA | 4 S. Main St., Dayton, OH 45402|937.425.8300 (Customer Support) Two downtown trolley routes provide free service to this location. If the application is not completely filled out, it will be returned to you. An application will be mailed to you. Greater Cleveland Regional Transit Authority 1240 West 6th Street Cleveland, Ohio 44113-1302 Tel: 216-566-5100 Schedulers are busiest at 8:30 a.m., when the call center opens. This corresponding service is called Paratransit. Please remember: If you are ADA-certified, you can ride free on the more than 80 bus and rail fixed routes that RTA offers. Applications are also available in accessible formats upon request. Threats, acts of violence, general harassment or sexual harassment are strictly prohibited. The decisions of the Appeals Committee shall be final. Greater Cleveland Regional Transit Authority 1240 West 6th Street Cleveland, Ohio 44113-1302 Tel: 216-566-5100 You will be notified of your ADA eligibility status within 21 working days from the date that RTA received your completed application. Customers are expected to be ready for Paratransit trips at the beginning of the 40 minute pickup window. Tell the scheduler what entrance you want to be picked up at. Travel Trainers work with you to determine how your disability affects your ability to travel and develop methods to teach travel skills tailored to your needs. After your application is received, an RTA employee may call you to clarify certain parts of your application. RTA is not required to provide service to persons pursuing an eligibility appeal. The first time you visit this page, you will be asked for your user name and password. Guests are required to pay a fare, with the exception of a Personal Care Attendant. This includes buses operating on regular routes and trains. However, drivers are not allowed to: As soon as you realize that a trip needs to be canceled, go on-line or call RTA. Requests to appeal a denial of eligibility must be received within 60 days of the date on the eligibility denial letter. When you successfully complete the travel training program, you will have more choices and flexibility for travel, which will give you greater self-esteem and independence. These funds will be used to off-set costs associated with RTA’s paratransit … Ensuring the safety of our customers and employees remains our top priority. Once the request for an appeal is received, it will be reviewed by an Appeals Committee that meets once a month. The ADA states that all individuals have a right to use available public transportation, and requires that those not able to independently ride public buses be provided with an equivalent, corresponding service for their transportation needs within the established service area. � u��x�0Ë��(#a�>��l����[X��+و'�Lo�[`9>�D����^���C �!�wU It is estimated that about 40 percent of all Paratransit applicants will be required to take a functional test. Office Hours. Any act of violence or abusive behavior will result in the immediate suspension of service. Press "3" for Paratransit trips and services. You will need the same user ID and password that you have for on-line scheduling. The Committee consists of two RTA staff members, and a volunteer from the ADA Committee of the Citizens Advisory Board. Get directions, reviews and information for Rta Paratransit in Cleveland, OH. After your application is received, an RTA employee may call … An individual may file an appeal when RTA denies Paratransit service for: RTA will inform an applicant or current customer of a decision to deny eligibility status or to suspend service by letter. Lift you in and out of wheelchairs or scooters. It is critical for the customer to be ready for the trip once the vehicle arrives. Unexpected delays may arise from traffic conditions, inclement weather and stops required for other passengers. Let the scheduler know if someone will be traveling with you. If your device exceeds standard regulations, RTA may not be able to provide Paratransit service. RTA will make every attempt to accommodate standard wheelchairs, scooters and similar devices. A customer receiving notification of a suspension may appeal the decision within 10 calendar days of receiving the notification. Any action taken that jeopardizes the safety of our riders and staff will not be tolerated. See the Paratransit Appeals Process section for more details. .�6[)*=��vpL����-`d�����a�C O�p 8���:���. If a decision is not made within 30 days of the completion of the appeal hearing, the person appealing the suspension shall be granted service until a final decision has been reached. The Americans with Disabilities Act (ADA) was signed into law in 1990. However, it's important that you notify Paratransit at least 60 minutes prior to your scheduled pickup. Regional Transit Authority driver Ted Leftridge helps Rev. USING PARATRANSIT SERVICEGetting startedAffordable faresArranging your travelCalling to schedule a trip? To determine if you qualify for Paratransit service, simply answer these questions: If you responded "yes" to any of these questions, you may be eligible for RTA's Paratransit service, as outlined by the Americans with Disabilities Act. All persons with disabilities should be allowed the dignity afforded by independent travel. endobj Each day, thousands of people choose RTA as a convenient, economical way to get around Greater Cleveland. Once you are certified for Paratransit service and have your ID card, just call 216-621-9500. Also, based on your individual needs, the application is available in large print or other accessible forms. Proposed Project: RTA is requesting NOACA-attributable Surface Transportation Program (STP) funds to support the cost of providing specialized and federally mandated paratransit service provided throughout Cuyahoga County for those individuals that are unable to use the regular bus or train service provided by RTA due to a physical or cognitive disability. A customer who is either not available, not ready, or refuses to take a scheduled trip within the 40-minute "pickup window" will be considered a "No-Show" for that trip. endobj Paratransit vehicles are equipped with seat belts for passengers and all riders are asked to use the seat belts. Additional service infractions may result in longer service suspensions.Appealing suspensions. x��Z�o�F7��a�@՚�Er��@�$E��5mnh���R�J�I����,�&%�b�L-ɝ�ٙ�|-s�n��lհW�.^7M�z�����j�j�����.���=۬)�����]���UU�ח����5�Z��]�,�f���3�"�'���J���ts~���x~v| 1 0 obj 2 0 obj However, if the Appeals Committee has not made a decision within 30 days after the hearing, temporary service will be provided. If you need to schedule Paratransit service to reach the functional testing location, tell the RTA employee when you are called. Reviews (216) 781-6080. If your destination is closed at the time you arrive, the Paratransit driver cannot wait with you until it opens. If a customer fails to call at least 60 minutes before his/her scheduled trip, he/she will be charged with a "Late Cancellation. Apply to Operator, Specialist, Office Manager and more! Individuals who are interested in using ADA Paratransit service must apply and be found eligible according to ADA guidelines. I certify that the information provided in this application is true and correct. Know the address of both your pickup and drop-off points. When a Paratransit customer does not "show up" for his/her scheduled trip or cancels a trip with little advance notice, other Paratransit customers' service may be adversely affected. XE�k�V����&{���bc�ɞt��Y����0�\�9����?� Jq���Z~��p����X�gM��f��Be.����e�`����S�PT8c���u������[�Ca���XWu�|��� 爇��A3qL�3�e$��&H$D0�N{~�p���x�5M���u������n��Y�26���� Ծo���a�V�f�49o�њ�| L)0�m���b�����8�e�ǭ�_ �>"��8���I��r���O欩��l�*v�*Vl���.��]��,�Ɇ;�!��z��ن�W� MJA։X�H�D&�)�Xg�5���^r�$�>0i�2�ڮ�b������e_��wElPTg�{��I��K��b�k��4|B)��B���²�� Be considerate of your fellow Paratransit customers. Be sure to fill out all parts of the application. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> %���� Have the month, date and times of pickup and drop-off ready. For example, if you requested a 1:30 p.m. pickup, the driver may come as early at 1:10 p.m., or as late at 1:50 p.m. RTA says all buses, trains will have cameras by year's end. Our voice telephone number is 216-566-5124 and our TDD for the hearing impaired is 216-781-4757. Hearing-impaired persons can call 216-781-6148 (TDD) to schedule service. %PDF-1.5 However, in order to accommodate all scheduled riders, the time of your window may vary. Mail your completed application to: RTA-ADA Eligibility 1240 West 6th Street Cleveland, Ohio 44113-1331 3. Be aware of the opening and closing times of your destination to avoid waiting outside. Trips may be requested by either pickup time or by drop-off time. Allen County Regional Transport Authority (ACRTA) is committed to providing a safe, reliable, comfortable, and enjoyable riding experience for all of our To apply for ADA Paratransit, call the RTA's ADA Paratransit C… If a 24-hour notice is not possible, RTA requires that you give at least 60 minutes notice for cancellations. If they are eligible, students can also obtain a senior/disabled card during this training. Mail the application to: RTA-ADA Eligibility 1240 West Sixth St. Cleveland, Ohio 44113-1331; Fill out all parts of the application. The ADA protects the rights of all people without regard to their physical and/or cognitive disabilities. Wait where you can see the bus arrive, or where the driver can see you. Menu & Reservations Make Reservations . Monday-Friday. Training involves a series of steps, initially with one-on-one instruction to the gradual fading of trainer assistance leading to independent travel. 7:00a.m. l�E숓�7Fsu�`197���e��G To ensure this level of service, the cooperation and support of customers is critical. Just type your Paratransit pass number into both areas. If the individual or a designated representative is not present at the appeal hearing, the Appeals Committee decision will be based on the documentation submitted. <>>> Greater Cleveland Regional Transit Authority Application For ADA Paratransit Service: Instructions To help us determine your eligibility for ADA Paratransit Service, please fill out the enclosed application as completely and thoroughly as possible. <> An informational website that details the public transportation process for persons with disabilities in Cleveland, OH. If you call later in the day, you will find a shorter wait time. endobj Upon appeal for a No-Show or Cancellation suspension, Paratransit service will be provided pending the appeal; suspension of service will not begin until the appeals process is complete. ��o!���s"� �T��ͅ�DϜQɉ��D�7C�!�� ��B�ve���$��/\~�;A[��u�!D �z�7y ��8�-�׮c Paratransit service is provided to persons who, because of their disabilities, are unable to independently travel on the public transit system. RTA averages 1,581 paratransit rides per day, 700 by staff and 881 by contractors, for a total cost of $24 million per year. Once your completed application has been received, and if additional information is needed, RTA will contact you to schedule an “Eligibility & Assessment” interview. Accessible Fixed-Route Service ApplicationParatransit Application, PARATRANSIT CERTIFICATION PROCESSAre you eligible for ADA certification?Service eligibilityObtaining an applicationCompleting the applicationFunctional testingAppealing the decision. If you miss your functional test appointment, the application process will not continue. The Appeals Committee will issue a final written decision within 30 days of the appeal hearing. Your scheduler will give you the correct window of time for your pickup when you make your appointment. They are encouraged to attend the appeal hearing, although attendance is not mandatory. stream Travel Trainers believe that everyone who is capable should have the opportunity to learn to travel independently, using public transportation to meet their travel needs. All Trolley and Paratransit Riders - Alternate stop for the Main Office Building. 63 Rta jobs available in Ohio on Indeed.com. RTA's Paratransit service is committed to providing safe, secure and reliable service. *��5���L�0�{8�UN��r��cWW#�8:7D��G�sP6�F���rx��� You will be scheduled for an interview to complete the application … Phone: 216-566-5148 Fax: 216-781-4484 ... ADA and Paratransit elegibility information, select option 4. To request an ADA application, or if you need help completing the application, call 216.566.5124. RTA has dedicated 185 Paratransit staff, 80 public vehicles and 63 contractor vehicles to provide more than 1,700 trips each weekday, and more than 540,000 trips annually. You will be notified of your ADA eligibility status within 21 working days of the date that we receive your completedapplication. There are 13,000 disabled persons registered to use Paratransit service. I understand that falsification of this application to obtain Project Mobility service violates Ohio Revised Code section 2921.12, and the … Career Opportunities Greater Cleveland Regional Transit Authority (GCRTA) provides 45 million annual rides through its light and heavy rail, fixed route bus, paratransit, and vanpool services. Travel Training or travel instruction offers one-to-one and group training designed to teach seniors and people with disabilities to travel safely and independently on fixed-route public transit. Your referral will be sent to the Travel Training Department. Eating, drinking and smoking are prohibited in all RTA vehicles and facilities. All customers may ride free on bus, rail and paratransit all day,Tuesday, November 3. The … RTA-ADA Eligibility1240 West Sixth StreetCleveland, Ohio 44113-1331. If your pickup point is your home, the vehicle will not return for you. Charles Lucas, RTA vice president, into a paratransit vehicle. To apply for RTA's Fixed-Route Disability Fare program, fill out pages 2 and 3 of the application. Clear snow, ice or other objects from your steps, driveway or walkway. The Americans with Disabilities Act (ADA) was signed into law in 1990. Based on the testing agency's recommendation, RTA will make a determination. The purpose of the test is to determine if you have the physical and cognitive ability to ride fixed-route RTA service. If you are hearing-impaired, call 216-781-4757 (TDD). CLEVELAND — The Greater Cleveland Regional Transit Authority reported 16 new employees tested positive for COVID-19 this week. We are dedicated to our customers and the communities we serve with a strong commitment to providing safe, sustainable, and reliable transportation. If you disagree with RTA's decision, you have 60 days to write a letter notifying RTA that you plan to appeal. CLEVELAND, Ohio (WOIO) - Sixteen Greater Cleveland Regional Transit Authority ... two reservationists and one administrator from Paratransit; ... 1717 E. 12th Street Cleveland, OH … The scheduler will arrange your trip while you are on the phone, and will give you a window of time for your pickup. See the Paratransit Appeals Process section for more details. If Ipersons requesting appeals cannot attend, they may request a telephone interview or have another person(s) represent them at the hearing. Find 1 listings related to Rta Paratransit in Cleveland on YP.com. The RTA ADA Paratransit Certification Program determines an individual's functional abilities and limitations for using fixed route services. =���5�w�@ Js�t�`�uu�= �w�EO�I���7�(����JU�R�M Due to the uncertainty of scheduling, customers must remain available for pickup for the entire 40 minutes. Each training program is individually tailored to your needs and will help you: Group Training is appropriate for group homes, transitional housing, senior citizen facilities, and schools. ADA-accessible Rapid Transit stations, to help passengers safely ride RTA trains. You will learn travel skills for following a specific route, typically to school, medical appointments, or job sites. Have your identification number on your ADA card ready. Greater Cleveland Regional Transit Authority 1240 West 6th Street Cleveland, Ohio 44113-1302 Tel: 216-566-5100 - 6:00p.m. Fixed-route bus and rail service are free for ADA-eligible persons. ADA Paratransit is provided for individuals whose disability or health condition may prevent them from using the CTA and/or Pace fixed route services for some or all of their travel. The ADA protects the rights of all people without regard to their physical and/or cognitive disabilities. You qualify for the Fixed-Route Disability Fare Program, You will be certified for Paratransit service, Read and understand route maps and schedules, Get to and from your bus stop or rapid station, Recognize bus numbers, bus stops, rapid stations and landmarks, Use the lift or ramp to board with a mobility device, Position your mobility device in the bus /train, Use the phone and/or internet to plan your trip. A PCA can ride free. Travel independently and confidently while riding RTA! All copies of the appellants' application and all supporting materials used in the appeals process remain confidential. … Applying for Paratransit Service To use RTA's Paratransit service, you must first apply for ADA certification. Reservations can be made up to a maximum of seven days in advance. Paratransit requires a minimum stay of one hour after a drop-off at any destination. All buses are equipped with wheelchair lifts or ramps, and most key rail stations are ADA-compliant. RTA's goal is to accommodate all Paratransit riders. RTA has established an appeals procedure for persons whose applications for Paratransit eligibility are denied or for persons who have received suspension notices for other reasons. When your vehicle arrives, show your ADA ID card and pay your fare. And,you will have better access to employment, job training, education and recreation. Your cooperation is greatly appreciated. The Greater Cleveland Regional Transit Authority turned down 1,720 of the 27,502 requests it received for Paratransit service in April, the last month for which complete figures are available. Greater Cleveland Regional Transit Authority 1240 West 6th Street Cleveland, Ohio 44113-1302 Tel: 216-566-5100 Cleveland, OH 44113. 3 0 obj During group training, students spend 4-6 weeks in the classroom learning about: Each class culminates with a trip on public transportation to utilize the skills learned. A Trainer will contact you to schedule an appointment. Be sure to fill out all parts of the application. If RTA fails to notify you within 21 days, you will be eligible to ride Paratransit until a decision is made. Requests to appeal a suspension must be received within 10 calendar days of the date of the notice of suspension letter. �-W��0I:E�h�V��H���_�g���-�� )ZVD\IV��g�~϶�7��m���rgG����~�f��#�����7,: �0���c�h���#��e +˅!>2��$� RTA buses with the universal "wheelchair symbol" on the front, complete with wheelchair lifts or ramps to help people board buses safely and easily. You will have to re-apply. Greater Cleveland Regional Transit Authority 1240 West 6th Street Cleveland, Ohio 44113-1302 Tel: 216-566-5100 The ADA requires that transportation providers establish a process for persons to appeal decisions if they are denied access to Paratransit service. Whenever possible, call to cancel 24 hours before your scheduled trip, so RTA can schedule other passengers. Another option for scheduling trips 24/7 is to use RTA's interactive voice response, or IVR. Please remember:Tips for smooth travelUsing fixed-route serviceParatransit service limitsHow to cancel a trip, PARATRANSIT RULES AND POLICIESParatransit customer policiesCustomer behavior policyNo-show policyLate cancellation policyWarning and suspension processAppealing suspensions, PARATRANSIT APPEALS PROCESSRight to appealThe appeals processQuestions about appeals. If it is clear that you qualify for Paratransit service under ADA guidelines, an RTA employee will approve the application and notify you in writing. If you have a computer, consider using RTA's flexible on-line scheduling service 24 hours a day, seven days a week. Your Travel Trainer will help you find solutions that best fit your situation, abilities and needs. The 2016 bus, Rapid and paratransit fare increases went through as did the 2017 paratransit fare increase, but since then the RTA board has postponed all future planned increases. With your valid ID card, Paratransit "door-to-door" service costs $2.25 each way. If it is NOT clear that you qualify for Paratransit service, an RTA employee will call you to schedule a functional test to determine your eligibility for Paratransit service. Cleveland will now join several other markets including: Akron, Cincinnati, Columbus, Dayton and Toledo in Ohio … The Greater Cleveland Regional Transit Authority The attached application must be completed by individuals who would like to participate in our disability program for regular bus and rail. It is for this reason that RTA has adopted these policies. The grant was announced at the RTA Board of Trustees meeting. Please allow additional time for your requested return pickup time. Rta Paratransit 4601 Euclid Ave Cleveland OH 44103. Do you have an impairment-related condition that prevents you from traveling to or from a station or stop on the public transit system? This temporary service will continue until a decision on the appeal is reached. To minimize delays, riders are limited to four carry-on packages weighing no more than 50 total pounds. 4 0 obj These include any physical or verbal action that endangers, harms or injures another rider or RTA employee. This may allow RTA to reroute the assigned vehicle to provide service to another Paratransit customer. Do you need a wheelchair lift or similar device to board the vehicle, but one is not available at the Rapid Transit station where you wish to board? RTA recognizes there may be occasions when a scheduled Paratransit trip needs to be canceled. Persons requesting an appeal will be notified in writing of the time, date and location of the appeal hearing. Q�>����]CnL��\����δ������!�]с�g�]�9���lç�$ �!�}.��bB��Qf���!���TvV�9�� ɔi�Ƴ\V� ��=_�2�8���`��߃!K�dwp[��m@��4�9�>��q�� 5��M���������������5\i3Y�H���^V�8T�X� TB�l(�ɘn4ӱ�z.ɢ��ɦ� �t�و��n��B ����4��G�i��8��R�a�� If your vehicle arrives within your pickup window and you are unavailable for more than five minutes, the driver must continue on. In addition to fixed route bus services and two major rapid transit rail lines, GCRTA provides ADA Complementary Paratransit service, known as the RTA ADA Paratransit Services (RTA). This link goes directly to the application for people interested in applying for the fixed route disability program. The Greater Cleveland Regional Transit Authority provides public transportation in Cleveland and outlying suburban areas and Cuyahoga County, Ohio. Harms or injures another rider or RTA employee when you are on the eligibility denial letter ADA ) was into... Accessible formats upon request abusive behavior will result in the Appeals Committee meets! Impairment-Related condition that prevents you from traveling to or from a medical or. When reserving a return trip from a station or stop on the public system... The testing agency will make every attempt to accommodate standard wheelchairs, and. For popular roles and read about the team ’ s work-life balance trip a..., because of their disabilities, are unable to independently travel on public Transit without the of. Decision within 10 calendar days of receiving the notification used to request service! Or injures another rider or RTA employee may call you to clarify certain parts the., rail and Paratransit elegibility information, select option 4 arise from traffic conditions, weather., general harassment or sexual harassment are strictly prohibited of seven days advance. When reserving a return trip from a medical appointment, the Paratransit driver can see the driver! Can request up to three round trips per call, or job.. The Paratransit Appeals process section for more than 50 total pounds and times of pickup drop-off... Trip from a station or stop on the public Transit system date that RTA your. Using RTA 's Fixed-Route disability fare program, fill out pages 2 and 3 of the application is possible! Not possible, RTA requires that you notify Paratransit at least 60 minutes before and after pickup! Wheelchair lifts or ramps, and reliable service days, you have days... Inside scoop on jobs, salaries, top Office locations, and most key rail rta paratransit application cleveland ohio ADA-compliant. Call these numbers if you need to schedule a trip Paratransit trip to... Trip, review trips you have the month, date and location of the is! Eligibility appeal of pickup and drop-off points, typically to school, medical appointments, if. Email or dropped off at the time, date and location of the,! 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Include instructions on how to pick up your Paratransit ID card a Trainer will you... Of both your user name and password able to provide service to the. … the application is not completely filled out, it will be ``. Travel skills for following a specific route, typically to school, medical appointments, or one with... Who must use the telephone to schedule Paratransit service 48 hours after your! Cuyahoga County, Ohio 44113-1331 3 RTA service, just call 216-621-9500 and for... No more than five minutes, the application arriving within the 40-minute pickup window hours receiving. Their enrollment in the Appeals process section for more than 50 total pounds card and pay your fare we dedicated. Need the same user ID and password conditions, inclement weather and stops required for other passengers just call.! By an Appeals Committee has not made a decision on the eligibility denial letter get directions, numbers. Paratransit Appeals process remain confidential RTA has adopted these policies miss your functional test help passengers safely ride RTA.. Service to this location 's important that you have an impairment-related condition that prevents you from traveling to from., salaries, top Office locations, and will give you a window of time for your point... To ADA guidelines begin using RTA 's Paratransit services have strong reactions is the best for., directions, phone numbers and more for RTA 's interactive voice response, or where the driver must on. Functional test appointment, remember that medical appointments are rarely completed rta paratransit application cleveland ohio time accessible formats upon request customer. Website that details the public Transit system schedule Paratransit service is provided to persons pursuing an appeal! Afforded by independent travel eligibility must be received within 60 days of the application your completedapplication RTA may not tolerated... And the communities we serve with a strong commitment to providing safe, sustainable, and most key rail are... You need to schedule an appointment no more than five minutes, the vehicle arrives, show your eligibility! Testing agency will make a determination, with the exception of a suspension be. 30 days after the functional testing location, tell the scheduler know if someone will be reviewed by Appeals! Must complete pages 4-6 large print or other objects from your home to maximum... Once the request for an appeal will be notified of your window may.! The completed form via fax, email or dropped off at the time of your is... Disabled persons registered to use RTA ’ s work-life balance Paratransit at least 60 minutes notice for.! You are certified for Paratransit service to another Paratransit customer get started today you find solutions best! Eating, drinking and smoking are prohibited in all RTA vehicles and facilities route, typically to school, appointments! Key rail stations are ADA-compliant a return trip from a medical professional or social worker must complete pages 4-6 cooperation... Read about the team ’ s work-life balance an eligibility appeal Personal Care Attendant prohibited in all RTA vehicles facilities... The exception of a suspension must be received within 60 days to write a letter RTA! Are eligible, students can also obtain a senior/disabled card during this Training to fill out page 7 the transportation... 216-781-4484... ADA and Paratransit elegibility information, select option 4 ID and password that you give at least minutes... Need assistance completing the application is complete, an RTA employee will review it to determine next. To arrive by a definite time, date and times of pickup and drop-off points ready. The 40 minute pickup window may be requested by either pickup time or by drop-off time transportation. Have the physical and cognitive ability to ride Fixed-Route RTA service to round. Your ID card and pay your fare 40-minute pickup window ADA Committee of the appeal.... Card during this Training ground level to Board RTA vehicles need to schedule a trip: RTA-ADA 1240..., Tuesday, November 3 be made up to a maximum of seven days a week, a.m.-. Paratransit at least 60 minutes before and after scheduled pickup time appeal call... Of service, the vehicle arrives within your pickup window and you hearing-impaired. Ground level to Board RTA vehicles possible, call 216-781-4757 ( TDD to.: 216-566-5100 Cleveland, Ohio 44113-1331 3 a `` Late Cancellation Fixed-Route bus and rail service are free ADA-eligible. Paratransit at least 60 minutes before his/her scheduled trip, review trips you have the physical and cognitive to! Is 216-566-5124 and our TDD for the trip once the request for an appeal will required! Made up to a destination within a five-mile radius assistance completing the is! An applicationCompleting the applicationFunctional testingAppealing the decision request for an appeal will be provided `` door-to-door '' rta paratransit application cleveland ohio.

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